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RTI and/or eGovernance is not enough- Re-Engineering of Critical Processes are necessary so that delays are eliminated.

Posted by rtiact2005 on July 8, 2006

RTI and/or eGovernance is not enough- Re-Engineering of Critical Processes are necessary so that delays are eliminated.

ramachandran Says:
July 8th, 2006 at 11:29 am e

RTI and/ or e-governance may not be enough. Babus could delay approvals on the pretext of government processes which are deliberately kept lengthy. Re-engineering of critical processes are necessary so that delays are eliminated. Since government departments deal with paper, they need to introduce simple technology in the form of bar code for each application form so that a tracking system is developed instananeously and the status of each application is known, preferably on the website of each department.

 

NATIONAL KNOLEDGE COMMISSION and Mr. Sam Pitroda has recomended the following to Govt. of INDIA and to people in INIDA who are involved with eGovernance of INDIA.

 

“Reengineer govt processes before e-gov”

http://egovindia.wordpress.com/2006/05/28/reengineer-govt-processes-before-e-gov/

India lacks co-ordination on e-gov: NKC

https://right2information.wordpress.com/2006/06/12/india-lacks-co-ordination-on-e-gov-nkc/

Knowledge panel unveils blueprint for e-governance

http://egovindia.wordpress.com/2006/05/28/knowledge-panel-unveils-blueprint-for-e-governance/

E-governance: Panel for implementation soon

http://egovindia.wordpress.com/2006/05/28/e-governance-panel-for-implementation-soon/

Letter to Mr. Sam Pitroda, Chairman of NKC

http://egovindia.wordpress.com/2006/05/28/letter-to-mr-sam-pitroda-chairman-of-nkc/

NKC writes to Mr. V. M. Kumaraswamy on March 19th 2006 and Mr. Sam Pitroda writes to eGovINDIA Group on April 11th, 2006

http://egovindia.wordpress.com/2006/05/28/nkc-writes-to-mr-v-m-kumaraswamy-on-march-19th-2006-

and-mr-sam-pitroda-writes-to-egovindia-group-on-april-11th-2006/

 

 

Posted in National Knowledge Commission NKC, RTI Improvements | Leave a Comment »

India lacks co-ordination on e-gov: NKC

Posted by rtiact2005 on June 12, 2006

India lacks co-ordination on e-gov: NKCThe National Knowledge Commission today made public the recommendations on e-Governance. It has suggested the following ten recommendations:-Government process reengineering instead of computerization
-Identify and simplify 10 to 20 important processes and services
-Create common national standards
-Design best practices that can be applicable nationwide
-National infrastructure
-Provide web-based services
-Open Source Software
-Create an empowered Chief Information Technology Officer (CITO)
-New national programs such as Bharat Nirman, urban development initiatives
-Focused Organization
COIL quoted Sam Pitroda, the chairman of the commission as following, “The current e-governance efforts are based on computerizing age-old processes left behind by the British Raj,” He is further quoted in the same article as,”Simply digitizing the existing government processes merely adds an additional layer of expense, complexity, delay and confusion.”

Business Standard quotes him as saying that,”E-governance is more about an opportunity for administrative reforms than merely about electronics, IT and infrastructure. If we miss this opportunity to reengineer government processes before computerization, the cost will be enormous,”

DailyIndia.com quotes from the report and states that,”The objectives of e-governance are: to reduce transaction costs and time, improve reach and quality of public services, increase transparency of government functioning and empower citizens, re- engineer processes to increase efficiency and productivity, and ensure the right people get the benefits”
It also quotes Sh. Nandan Nilekani that it was crtitical to develop and enforce citizen/business entitlement standards uniformly across all states and central ministries.

The panel has suggested a program like Bharat Nirman for e- governance with an investment of 5000 to 7000 Crores over next few years.

____________________________________________________________

 

“Reengineer govt processes before e-gov”
Our Bureau / Bangalore May 8, 2006
business-standard
The National Knowledge Commission, headed by technocrat Sam Pitroda, has come out with a blue print on e-governance, aimed at eliminating the British Raj practices in the government sector by reengineering processes and services.”E-governance is more about an opportunity for administrative reforms than merely about electronics, IT and infrastructure. If we miss this opportunity to reengineer government processes before computerization, the cost will be enormous,” Pitroda said here on Monday after presenting the recommendations made by the Commission.

The report on e-governance was prepared by a special group of the commission, under the chairmanship of Nandan Nilekani, chief executive officer of Infosys. The report was discussed at the Planning Commission and presented to the ministry for communication and IT.

A high level committee, headed by the Prime Minister, would oversee the implementation of the recommendations made by the Commission.
A result can be expected over the next few years and Rs 5,000-7,000 crore might be spent on e-governance in the coming days,” Pitroda said.

The main recommendations include reengineering of government process before computerization. It is essential to first redesign government processes with a citizen focus. There should be a replacement of old mistrust and control regime with hassle-free enabling of citizens, businesses, producers and consumers,” Pitroda said.

The government must identity 10-20 important processes and services starting with birth and death certificates, proof of residence, ration card and ID card. “Each state should implement these processes in concert and learn from each other,” Pitroda said.

The other recommendations include: computerisation at the national level, a nationwide secure broadband infrastructure and associated hardware, software and hosting facilities with easy access, starting web-based services, use of open source software and open standards, creating an empowered chief information technology officer at the state and central level, implementing new national programmes like Bharat Nirman through e-governance and creating an organisation to ensure that e-governance succeeds.

___________________________________________

India lacks co-ordination on e-gov
National Knowledge Commission announces e-governance recommendations
Monday, May 08, 2006

BANGALORE: With a view to standardize e-governance across various States, the National Knowledge Commission (NKC) today made public the recommendations its special group had submitted to the prime minister a few months back.

NKC chairman Sam Pitroda today told a press conference here that the ten recommendations it made relate to processes, standards, infrastructure and organization.

“The current e-governance efforts are based on computerizing age-old processes left behind by the British Raj,” said Pitroda.

Besides Pitroda, the NKC comprises industry leaders, technocrats and academics such as molecular biologist Dr PM Bhargava; sociologist Dr Andre Beteille; Infosys CEO Nandan Nilekani; Economist Dr Jayati Ghosh and others.

The recommendations have been discussed with the prime minister and the NKC is currently working with the government to implement these.

“We want to make adjustments and fine tune the existing e-governance projects,” Pitroda said.

He said that the private sector would be roped in to develop software, business models and deliver services and information to people. He said that at present, there is no national co-ordination on e-governance.

“Simply digitizing the existing government processes merely adds an additional layer of expense, complexity, delay and confusion.”

On the timeframe for the implementation of the recommendations, Pitroda said that it could take 18 months to three years. He added that no quick results could be expected. “This is the start of a journey and we expect resistance. But people are open and receptive to change. We see a better climate for change now than 20 years ago,” he said.

Addressing the media, Nilekani said that the aim was to have similar standards in the country and make sure the digital divide does not aggravate.

“Information should empower citizens. We are also considering distribution through multiple channels through wide connectivity and also mobile phones.”

The ten recommendations of the NKC are:

-Government process reengineering instead of computerization
-Identify and simplify 10 to 20 important processes and services
-Create common national standards
-Design best practices that can be applicable nationwide
-National infrastructure
-Provide web-based services
-Open Source Software
-Create an empowered Chief Information Technology Officer (CITO)
-New national programs such as Bharat Nirman, urban development initiatives
-Focused Organization
___________________________________________________

Knowledge panel unveils blueprint for

 e-governance

By Indo Asian News Service

Bangalore, May 8 (IANS) The National Knowledge Commission (NKC), set up by Prime Minister Manmohan Singh last year, Monday came out with a slew of recommendations to usher in e-governance for improving delivery of public services and providing efficient and transparent administration.

‘The game plan is to leave behind the legacy of the British raj, which has been perfected by the Indian bureaucracy, with a plethora of new layers and silos, each working within departmental boundaries and pet-priorities,’ said NKC chairman Sam Pitroda.

Releasing the recommendations after a three-day brain-storming sessions here on e-governance efforts at the central and state levels, Pitroda told reporters here that a special group, under the chairmanship of Nandan Nilekani, a member of the panel and Infosys CEO, was formed to study e-governance.

‘The recommendations have been given to the prime minister for implementation. The prime minister has responded positively. We have also advised the government to set up a high-level committee or inter-ministerial group to monitor their implementation in a time-bound manner,’ Pitroda said.

The eight-member panel, consisting of Pushpa Bhargava, Deepak Nayyar, Ashok Ganguly, Jayati Gosh, Andre Beteille, Pratap Bhanu Mehta and Nilekani, prepared a detailed report with inputs from the planning commission, the ministry of communication and information technology (IT) and the administrative reforms commission.

‘The NKC recognises e-governance is more an opportunity for administrative reforms than merely about electronics, IT and infrastructure. The recommendations pertain to processes and standards, infrastructure and organisation,’ Pitroda pointed out.

Highlighting some of the recommendations, he said the panel envisaged an upfront investment of 50-70 billion ($1.1-1.5 billion) in introducing e-governance across the country.

Though a couple of state governments have already launched e-governance projects, while others are in the process of implementing their own projects, the panel favoured aligning them with the national e-governance programme recommended by it for seamless integration and inter-operability.

‘The objectives of e-governance are: to reduce transaction costs and time, improve reach and quality of public services, increase transparency of government functioning and empower citizens, re-engineer processes to increase efficiency and productivity, and ensure the right people get the benefits,’ the NKC report stressed.

Advocating a central organization with structures to operate in mission mode, with full autonomy and accountability, the panel said organizational issues related to re-engineering government processes with strong committed leadership, pre-defined deliverables, measurable milestones and periodic monitoring needed to be addressed in order to implement national e-governance programme within the next three-five years.

On evolving common standards, Nilekani said it was crtitical to develop and enforce citizen/business entitlement standards uniformly across all states and central ministries and functions, spanning voting, taxes, certificates, financial products, law-enforcement and welfare for individuals, properties of land, institutions, businesses, etc.

For implementing the national e-governance programme, the NKC has recommended a nationwide secure broadband infrastructure and associated hardware, software and hosting facilities, with easy access at all levels.

The panel also favoured use of open source for software implementation and standards, wherever possible, keeping in view its advantages such as cost-effective solutions, greater scalability and reduce delays caused by repeat tendering.

Copyright Indo-Asian News Service

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E-governance: Panel for implementation soon
DH News Service Bangalore:

http://www.deccanherald.com/deccanherald/may92006/state201854200658.asp

The Centre is planning to constitute a high-level inter-ministerial group to implement the recommendations made by the National Knowledge Commission (NKC) on e-governance. Talking to reporters after a three-day consultation on Monday, NKC Chairman Sam Pitroda said the group could be headed by Prime Minister Manmohan Singh.

“We are already discussing the recommendations at different levels. The inter-ministerial group, perhaps headed by the Prime Minister, will take shape in the next couple of weeks,” he said.

Mr Pitroda said the NKC recommended some fine-tuning of the existing e-governance system so that it works in alignment with a “new thinking”.

“This is going to be a long process, and there’s no room for quick solutions. These recommendations could take 18 months to three years before reaching the implementation level,” he said.

Co-ordination

Stressing on the importance of a national co-ordination for the e-governance system, Mr Pitroda said e-governance was not about computerising existing processes. “We need to change our basic governance pattern and ensure transparency, productivity and simplicity. We should pick 10 to 20 important services and offer them on the Web and create a common e-governance platform to make it citizen-centric,” he said and added that at present, different states had different ways of implementing e-governance.

The recommendations were based on the report of a special group formed within NKC — headed by Infosys CEO Nandan Nilekani — on e-governance.

‘Informed is empowered’ — Mr Nilekani said the Commission, while making the recommendations, had ensured that they didn’t further aggravate the digital divide persisting in the country.

Effectiveness

“The system should be devised to ensure more effective identification of entities, like land and people. By disseminating information through multiple channels — like mobile phones — the system actually empowers the public. The access to information should not be limited to people who have computers,” he said.

NKC ROADMAP

Before computerisation, redesign government processes

Offer services like issuance of birth/death certificates, ration cards on Web

Ensure common standards of operation, across the country

Digitise relevant government data, make it accessible to the public

Provide nation-wide broadband infrastructure

Localise data and services in regional languages

Provide open source software implementations

Appoint Chief IT Officer for each State

Invest one to two per cent of national programme budget in e-governance

Create organisation with CEO to drive e-governance

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 NKC writes to Mr. V. M. Kumaraswamy on March 19th 2006 and Mr. Sam Pitroda writes to eGovINDIA Group on April 11th, 2006

Rohan Mukherjee <rmukherjee@knowledgecommission.org> wrote:

Date: Sun, 19 Mar 2006 19:27:47 +0530 (IST)
From: “Rohan Mukherjee” <rmukherjee@knowledgecommission.org>
To: vmkumaraswamy@yahoo.com
CC: spitroda@knowledgecommission.org, pmbhargava@knowledgecommission.org
Subject: Your E-mail to the National Knowledge Commission

Mr. V. Kumaraswamy
Founder and Moderator
eGovINDIA

Dear Mr. Kumaraswamy,

I am writing on behalf of Mr. Sam Pitroda to thank you for bringing to our attention (via your e-mail of 14 March 2006) the letter written to him by Mr. C. Umashankar on 22 December 2005. We would be grateful if you could convey to him that the NKC has formulated a comprehensive national strategy for e-governance, and Mr. Pitroda has been in touch with the Prime Minister since January 2006 regarding the same.

Many of the issues raised by Mr. Umashankar vis-a-vis process automation based e-governance, administrative reform, open source software and the need for ubiquitous broadband connectivity have been considered by the NKC in its recommendations, a draft copy of which will be made available on our website in due course so that various stakeholders and members of the public can provide their comments and suggestions.

We would gladly invite Mr. Umashankar’s further inputs on this document at that stage. We are grateful for his valuable contribution, and we look forward to receiving similar communications from him in future.

Yours sincerely,

Rohan Mukherjee


Research Associate
National Knowledge Commission
New Delhi, India.

cc: Chairman and Vice Chairman, NKC

______________________________________________________

From: “Sam Pitroda” <sam.pitroda@c-sam.com>
To: “‘eGov INDIA'” <egovindia@yahoo.com>
Subject: RE: Submission to National Knowledge Commission from eGovINDIA Yahoogroup, on relevance of e-governance in building a knowledge super power,
Date: Tue, 11 Apr 2006 19:56:49 -0500

Thank you for your input. I assume you had a great visit with Nandan in Bangalore.We look forward to working with egov INDIA

 and various interest groups in the future.

Regards.

Sam Pitroda

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Posted in National Knowledge Commission NKC | 9 Comments »